Gibson (three attempts), but he did not answer our calls. 2) We Contacted the Customer Within a Few Hours, Not 3 Days Just hours after seeing the chargeback request coming through, we immediately tried calling Mr. Gibson is not truthful when he claims he contacted us. Instead, he went directly to PayPal to file a chargeback request just a few hours later, not providing us any opportunity to help. You can see the timeline / chain of communication events from our support software, ZenDesk (personal details redacted): Items of Contention (Actual Chain of Events): 1) No Record of Him Communicating with Us (chat, phone, or email) He claims he contacted our customer service department, but we show no indication of that in our extensive customer tracking records. Please see this screenshot for proof of my statements below. He claims above that the registration key didn't work on one, the other was detected by Norton Security as 'malicious', and we didn't respond for THREE DAYS to his communications. Gibson purchased two pieces of our software. :( Facts of the Situation / Order of Events: On February 3rd (Sunday) at around 19.00 PM, Mr.
Reply from Solvusoft Corporation Feb 13, 2019ĭear Community, Sadly, this is a case where the 'customer isn't always right', and has made several false statements.
